IT Service ManagementServiceNow

ServiceNow CIS-ITSM - IT Service Management

Expert-level exam prep for ServiceNow CIS-ITSM certification covering ITIL processes.

Advanced

50 hours

892 professionals

★★★★★

4.6(892 students)

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$74

one-time payment

30-day money-back guarantee

This course includes:

550+ flashcards

1,100+ practice questions

6 full-length mock exams

ITIL process guides

Performance tracking dashboard

Lifetime access

What You'll Learn

Implement Incident Management processes

Configure Problem and Change Management

Manage Configuration Management Database (CMDB)

Design Request Management workflows

Apply ITIL best practices in ServiceNow

Pass the ServiceNow CIS-ITSM certification exam

Course Curriculum

Module 1: ITSM Fundamentals

7 lessons • 3.5 hours

ITIL FrameworkServiceNow ITSM OverviewService CatalogKnowledge Management

Module 2: Incident Management

10 lessons • 5 hours

Incident LifecycleAssignment & EscalationSLA ManagementMajor Incidents

Module 3: Problem Management

9 lessons • 4.5 hours

Problem InvestigationRoot Cause AnalysisKnown ErrorsProblem Tasks

Module 4: Change Management

11 lessons • 5.5 hours

Change ModelsCAB & ApprovalsRisk AssessmentChange Scheduling

Module 5: CMDB & Asset Management

8 lessons • 4 hours

Configuration ItemsRelationshipsDiscoveryAsset Lifecycle

Module 6: Exam Preparation

6 lessons • 3 hours

Practice TestsScenario AnalysisReview SessionsFinal Mock Exam

About This Course

Master IT Service Management on the ServiceNow platform and earn your CIS-ITSM certification. Our comprehensive study toolkit covers Incident, Problem, Change, Configuration, and Request Management processes. Prepare with in-depth flashcards, scenario-based practice questions, and full-length mock exams that mirror the actual certification test. Focus on ITIL best practices and ServiceNow implementation strategies.

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