IT Service ManagementServiceNow

ServiceNow CIS-ITSM - IT Service Management

Expert-level exam prep for ServiceNow CIS-ITSM certification covering ITIL processes.

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50 hours

892 professionals

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4.6(892 students)

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$74

one-time payment

30-day money-back guarantee

Your prep kit includes:

550+ flashcards

1,100+ practice questions

6 full-length mock exams

ITIL process guides

Performance tracking dashboard

Lifetime access

What You'll Master

Implement Incident Management processes

Configure Problem and Change Management

Manage Configuration Management Database (CMDB)

Design Request Management workflows

Apply ITIL best practices in ServiceNow

Pass the ServiceNow CIS-ITSM certification exam

Exam Domains Covered

Every domain from the official exam blueprint is represented in our question bank and mock exams.

Domain 1: ITSM Fundamentals

4 topics

ITIL FrameworkServiceNow ITSM OverviewService CatalogKnowledge Management

Domain 2: Incident Management

4 topics

Incident LifecycleAssignment & EscalationSLA ManagementMajor Incidents

Domain 3: Problem Management

4 topics

Problem InvestigationRoot Cause AnalysisKnown ErrorsProblem Tasks

Domain 4: Change Management

4 topics

Change ModelsCAB & ApprovalsRisk AssessmentChange Scheduling

Domain 5: CMDB & Asset Management

4 topics

Configuration ItemsRelationshipsDiscoveryAsset Lifecycle

Domain 6: Exam Preparation

4 topics

Practice TestsScenario AnalysisReview SessionsFinal Mock Exam

About This Course

Master IT Service Management on the ServiceNow platform and earn your CIS-ITSM certification. Our comprehensive study toolkit covers Incident, Problem, Change, Configuration, and Request Management processes. Prepare with in-depth flashcards, scenario-based practice questions, and full-length mock exams that mirror the actual certification test. Focus on ITIL best practices and ServiceNow implementation strategies.

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